Refund Policy

When we give a refund

We refund a rendering in two situations:

• The rendering failed. The picture never arrived, or it came back unusable.
• It doesn't match your quote. The picture doesn't show the colors or the flowers you asked for in the quote the rendering was made from.

Renderings are made-to-order digital images, so we don't refund for a change of mind, a change of plan, or personal taste once the picture matches what the quote asked for.

You have 7 days

Ask within 7 days of the rendering being delivered. After that the window closes.

Every rendering has its own number

Each rendering carries a number like RF-2609-4KD8Q1, shown with the picture, in your account and in the delivery email. Refunds are handled one rendering at a time, not per order — if you bought four arrangements and one is wrong, you're refunded for that one.

How to ask

Use the Request a refund button next to the rendering — on the page where it was delivered, or under my renders in your account. Choose what went wrong and tell us in your own words. The rendering number and the quote it was made from are attached automatically.

How we review it

We put the delivered picture side by side with the palette and flower list saved from your quote at the moment you ordered. If you later changed flowers or colors and ordered again, each rendering is judged against the version of the quote it came from. We aim to answer within 3 business days and email you either way. Approved refunds go back to the original payment method and usually appear within 5–10 business days.

Questions

Get in touch through our contact page and include your rendering number.